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Operations refer to the processes through which businesses produce and deliver products or services. Managing operations well is necessary in order for these processes to be completed in a timely manner, consume minimal resources and costs, and achieve their goal effectively. This course focuses on managerial issues arising in the operations of manufacturing and service industries. The objectives of the course are to introduce operational problems and challenges faced by managers, as well as language, conceptual models, analytical techniques and strategies that are broadly applicable in confronting such problems.