MGTECON 591:
Management Practices in Europe, the US and Emerging Markets
The course will review the results from a large management practices project involving Harvard, the London School of Economics, McKinsey & Company and Stanford. McKinsey & Company have developed a basic management practice evaluation tool - detailing the 18 key practices in firms - which has been used to evaluate almost 10,000 organizations in manufacturing, retail, healthcare and education across the US, Europe, Asia, Australasia and South America. These results provide a global insight into the basic management practices around monitoring, targets and talent management that firms adopt around the world, their link to performance, and the reasons for differences in these across countries. This will be supplemented with the results from more recent research with Accenture and the World Bank in India carrying out change-management interventions. nnnThe course will be take about 15 hours, and will focus on four areas:nnn1. Science of Management Practices:nnThe key practices that appear to help determine company performance. A combination of a detailed discussion of the management practice grid, class examples and self-scoring, and results from the research work on the 10,000 firms. The aim is to cover the basic management practice evaluation tool that can be used to perform an initial overview of the management practices of any organization. For example, this would be ideal for an initial evaluation of the management practices in a private equity target company or a preliminary evaluation of a potential client by a consulting firm.nn nn2. Why management practices vary across industries and countries:nnThe addresses the question on why so many firms around the world appear not to be adopting management best practices? The aim is to explain why organizations often are unable to adopt managerial best practices and what types of actions can help to address this. For example, what is the role of family, government and private equity ownership on management practices, how do labor market regulations in countries like France and Germany affect management, does the shortage of skilled employees in Brazil matter for good management, what is the potential impact of increasing trade competition on firms practices, and why are public sector organizations like schools and hospitals typically so much worse managed than private sector manufacturing and retail?nnn3. How firms are differently organized around the world:nnMore recent work has focused on why firms in some countries are very flat with decentralized decision making (US, UK, Canada and Scandinavia) while others are very hierarchical (Southern Europe, China and India). The aim is to use this to illustrate with extensive data and case studies some of the key organizational and cultural differences of firms across countries, and how this helps to explain national performance. For example, firms in developing countries tend to be much smaller in part because owners appear to decentralized decisions to (non-family) managers - why is this and should foreign firms operating in developing countries do the same?nnn4. Improving management practices in developing countries:nnThe final section will focus on recent work run with Accenture and the World Bank, and supported by the Murty family. An extensive project has been working with a large group of medium-sized (250 employee) Indian textile firms to analyze their initial management practices and improve these over time. Extremely detailed performance data has been collected on these firms before, during and after the management intervention. The class will investigate in detail why many of these firms were initially so badly managed, why they struggled to improve their management practices, and what lessons this has for smaller firms in Europe and the US who face many of the same challenges.nnnThe course will be taught by Nick Bloom (Economics Department), who previously worked as business policy adviser in the UK Treasury and as an Associate Consultant at McKinsey. nnnInterested students can look at some of the academic, business and media focused output from the research on: http://www.stanford.edu/~nbloom/, including over 20 articles in the New York Times, Economist, Wall Street Journal, Businessweek, Newsweek, Washington Post and the Financial Times. Lecture notes from the 2009 course (which this year will extend) are posted on online.
Terms: Win
| Units: 2